Based on your feedback, we constantly work to improve the patient experience at our office. Our next step is to upgrade the check-in process to include far less paperwork, while still giving you the opportunity you need to give us important health information about your children and your family.
Over the next several weeks, we’ll be moving to an all-electronic check-in process. It’s simple and easy, and you’ll be able to do it in advance, in the quiet and privacy of your home (if you wish). Before your child’s appointment you’ll get a text or email with a link that will take you to the electronic forms. If you prefer, you can complete them in the office after you arrive, or we’ll also have paper forms if you need them. These electronic “forms” can be done on a computer, tablet, or smartphone.
Some advantages of electronic check-in:
- You can do them in advance, so you don’t have to fiddle with all of forms while you’re in the office. You’ll be able to put down all of your questions and concerns, without feeling rushed or distracted.
- You’ll only have to fill out items that are necessary (for instance, insurance companies require certain disclosures once every 12 months. If you’ve already signed off on those within that time period, you won’t be asked again.)
- Answers that don’t typically change from year to year will be “sticky”, and your previous answers will pre-populate the next time you get the form. You’ll be given an opportunity to put in new information (for instance, for any changed in family health history), but if nothing has changed you won’t have to repeat your answers.
- All of your answers will instantly, automatically, and correctly appear in your electronic record.
- Electronic submissions help protect your privacy. We won’t have paper forms that can be mislaid. As a bonus, it’s better for the environment to not have paper to shred.
Thank you so much for all of your feedback — we’re listening, and you’re helping us become a better practice. Other projects are in the works, too, based on what you’ve told us is important to you. Stay tuned!