TO SIGN UP FOR OUR PORTAL:
Parents must register as a “patient’s family member.” Make sure you click the choice “Patient’s Family Member” at the top of the Create Account page.
Then, under Patient Information, enter your child’s name, birthday, and gender. Below that, put in an email address and phone number. Be sure to use a phone number that we have on file for your account. If the first number doesn’t work, try a different phone number (like your cell).
You will get a text or email with a code to verify your identity. Once you’ve entered that, your portal account is active. You’ll be asked for more information about yourself (you can use the same email and phone number. The email you enter here will be your login.) You’ll also set up your password. You’ll then go to your child’s portal page.
To add other children in your family, click in the upper left area, where it says “you are viewing.” Change the “view” to yourself. Then click “Family Access” to add one or more other children.
Click here to go to the portal sign-up page.
How do I handle multiple children in my family?
- Sign into the portal with the account you already created for yourself (as a family member of a patient).
- Make sure that the top left tab says your name and not your child’s name
- Scroll down to “My Profile” and click on the “family access” tab
- There should be a button under your child’s name that says “add patient” – click that button and you should be able to add an additional child.
If this doesn’t work, let us know – sometimes we need to tweak your child’s record in the system to make sure their info is correct!
I can only see billing information for my 16 year old. Can I see their health information too?
At 16, the portal defaults to “privacy” mode. If you’d like to see your teenager’s health information, they will need to sign up for a portal account and you would need to ask them to share their information with you. You should not sign up to the portal as if you are, yourself, your teenager.
Is there any charge or cost to families to use the portal?
How soon will I get a response to portal messages?
For non-clinical items, we’ll respond within 24 hours.
For form requests, we’ll do our best to get them to you within a week (though it depends on the complexity of the form, and whether more medical information is needed. We try to complete forms as accurately as possible. Please be patient.)
For medical questions for our doctors, your call will be reviewed on the next day your chosen doctor is working. If you’d like a response from any doctor (rather than your usual doctor), you can include that in the message. But we try to steer messages to the physician who knows your child best. If you need a fast response, please CALL OUR OFFICE rather than using this portal.
If I’m a teenager, can I sign up for the portal as myself?
Yes – in this case, you would select “Patient” rather than “Patient family member” when you create your account. This account would be for *you* only. Your parents would need to have different accounts.
If I’m a teenager who wants to share my health information with my parent, how do I do that?
Yes, you may choose to do this through the Family Access preferences in your portal.
Understand, though, that this will allow your parents to see *all* of your health results and visit notes. You can, however, revoke access at any time.